Return and Refunds

At Kylie’s Coast Boutique, we want every purchase to feel special. We carefully select our collections with our customers in mind, and we hope you absolutely love every piece you order.

However, we understand that sometimes something isn’t quite right. That’s why we offer a 30-day return policy for eligible items.

Please read the information below before requesting a return.

30-DAY RETURN POLICY

You may request a return within 30 days of receiving your order, provided the item meets our return conditions.

For change-of-mind returns, your return request must be submitted and your return parcel dispatched within this 30-day period.

Returns requested or sent outside this timeframe may not be accepted.

This policy does not affect your rights under the Australian Consumer Law.

REFUND ELIGIBILITY

We offer refunds on eligible items under the following conditions:

Full-priced items: Eligible for return and refund within 30 days.
Items discounted by less than 40%: Eligible for return and refund within 30 days.
Items discounted by 40% or more: Considered Final Sale and not eligible for change-of-mind returns, refunds or exchanges.

All eligible returns must meet the conditions outlined below.

These restrictions do not apply where customers are entitled to a remedy under the Australian Consumer Law.

FINAL SALE ITEMS

Products purchased with a discount of 40% or more are classified as Final Sale.

Final Sale items cannot be returned, refunded or exchanged due to:

A change of mind.
Incorrect size selection.
Personal preference.
No longer wanting the item.

However, Final Sale items remain protected by applicable consumer guarantees.

If an item is faulty, incorrectly described or otherwise fails to meet a consumer guarantee, you may still be entitled to a refund, replacement or repair under Australian law.

RETURN CONDITIONS

To qualify for a change-of-mind return, the item must be in its original condition.

This means:

The item must be unworn and unused.
The item must not have been washed.
The item must be free from stains, damage and unusual odours.
All original tags and labels must remain attached.
Original packaging must be included where applicable.
The item must be suitable for resale.

We reserve the right to decline change-of-mind returns that do not meet these conditions.

These conditions do not limit your statutory rights concerning faulty or incorrectly supplied products.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain items are not eligible for change-of-mind returns.

These include:

Underwear and lingerie.
Bikinis and swimwear with removed hygiene seals.
Tights and hosiery.
Personal care products.
Other hygiene-sensitive products.
Final Sale items.
Giveaway items and selected promotional products.

These exclusions do not apply where a remedy is required under the Australian Consumer Law.

RETURN COSTS

For change-of-mind returns, customers are responsible for return postage costs.

All approved returns must be sent to the designated return address provided by our customer service team.

Depending on our fulfilment arrangements, this address may be located outside Australia.

If an item is faulty, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee, we will cover reasonable return costs where required by law.

Please contact us before returning an item.

HOW TO REQUEST A RETURN

To request a return, please email our customer service team at:

info@kyliescoastboutique.com

Please include:

Your order number.
The item you wish to return.
The reason for your return.
Photographs of the item, if relevant.

Our team will review your request and provide the appropriate return instructions.

For change-of-mind returns, please do not send your item back before receiving instructions from us.

TRACKABLE RETURNS

We strongly recommend using a trackable postage service when returning an item.

Please keep your postage receipt and tracking details until your return has been processed.

Once your return has been sent, email your tracking information to:

info@kyliescoastboutique.com

For change-of-mind returns, customers are responsible for ensuring their return reaches the designated return address.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, incomplete or incorrect, please contact us as soon as reasonably possible.

Email: info@kyliescoastboutique.com

Please include your order number and a description of the issue.

Photographs or videos may help us assess your request more quickly.

We will review the matter and assist you with an appropriate solution in accordance with the Australian Consumer Law.

For a major failure, you may be entitled to choose between a refund and a replacement.

For a minor failure, we may offer a repair within a reasonable time. If the issue cannot be resolved within a reasonable time, further remedies may be available.

REFUND PROCESS

Once your eligible change-of-mind return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Refunds are generally processed within 7 business days after approval.

Your bank or payment provider may require additional time to make the funds available in your account.

Refunds required under the Australian Consumer Law will be handled in accordance with applicable legal requirements.

EXCHANGES

Exchanges for change-of-mind purchases are subject to product availability and return eligibility.

If you would like to exchange an item for another size or colour, please contact our customer service team.

We’ll be happy to check availability and advise you of the available options.

Final Sale items are not eligible for change-of-mind exchanges.

Your statutory rights remain unaffected.

RETURN PROCESSING TIME

Once your return has arrived at our designated return centre, please allow up to 10 business days for inspection and processing of eligible change-of-mind returns.

After your return has been reviewed, we will contact you with the outcome.

Approved refunds are generally processed within 7 business days.

Where a statutory remedy is required, we will handle the matter within the timeframe required by applicable law.

FREQUENTLY ASKED QUESTIONS

Can I return an item after 30 days?

For change-of-mind returns, requests must be submitted and items returned within 30 days of receipt.

If this period has passed, please contact us to discuss whether an exception may be possible.

Your rights under the Australian Consumer Law are not limited to 30 days.

Can I return a Final Sale item?

Final Sale items cannot be returned due to a change of mind.

However, if your item fails to meet an applicable consumer guarantee, you may be entitled to a remedy.

Can I return an item if I’ve removed the tags?

For change-of-mind returns, all original tags must remain attached.

This requirement does not restrict your statutory rights concerning faulty products.

Do I have to pay for my return?

For change-of-mind returns, customers are responsible for return postage costs.

Where a product fails to meet a consumer guarantee, reasonable return costs will be covered where required by law.

How long does a refund take?

Once your eligible return has been inspected and approved, refunds are generally processed within 7 business days.

Your payment provider may require additional processing time.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

NEED HELP?

If you have any questions about returns, refunds or exchanges, our customer service team is happy to assist.

Kylie’s Coast Boutique

Email: info@kyliescoastboutique.com

Thank you for shopping with Kylie’s Coast Boutique.

With love, Kylie ♡