Privacy Policy
Last updated: Today
Welcome to Kylie’s Coast Boutique.
At Kylie’s Coast Boutique, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, browse our collections, place an order or contact us.
We aim to handle your personal information responsibly, transparently and in accordance with applicable privacy laws.
SECTION 1 – WHO WE ARE
This website is operated by Kylie’s Coast Boutique.
For the purposes of this Privacy Policy, “we”, “us” and “our” refer to Kylie’s Coast Boutique.
Business name: Kylie’s Coast Boutique
Contact email: info@kyliescoastboutique.com
Registered business operator: [Insert legal business name]
Business address: [Insert registered business address]
Where applicable, the legal business operator identified above is responsible for determining how and why your personal information is processed.
If you have questions about this Privacy Policy or how your information is handled, please contact us using the email address provided above.
SECTION 2 – INFORMATION WE COLLECT
When you visit or interact with our website, we may collect certain personal information.
This may include:
- Your full name.
- Your email address.
- Your telephone number.
- Your billing and delivery addresses.
- Your order details and purchase history.
- Your account information, if you create an account.
- Your communication preferences.
- Information you provide when contacting customer support.
- Your IP address and device information.
- Browser type and operating system.
- Website activity and browsing behaviour.
- Cookies and similar tracking information.
We collect information directly from you, automatically through your use of our website, and where appropriate from service providers involved in operating our store.
We only collect information that is reasonably necessary for our business activities or otherwise permitted by applicable law.
SECTION 3 – HOW WE USE YOUR INFORMATION
We may use your personal information for the following purposes:
Order processing
To process purchases, confirm orders, arrange payment, organise delivery and provide order updates.
Customer support
To respond to questions, resolve concerns and assist with returns, refunds or delivery enquiries.
Website functionality
To maintain our website, remember shopping cart contents and provide a convenient shopping experience.
Account management
To create and manage customer accounts where this feature is available.
Marketing communications
To send promotional emails, new collection announcements and special offers where you have subscribed or where otherwise permitted by law.
Website improvement
To understand how visitors interact with our website and improve our products, services and shopping experience.
Security and fraud prevention
To protect our website, customers and business against fraudulent transactions, unauthorised access and other security risks.
Legal obligations
To comply with applicable tax, accounting, consumer protection and other legal requirements.
Where the GDPR applies, our processing may rely on contractual necessity, legitimate interests, legal obligations or consent, depending on the purpose and circumstances.
SECTION 4 – INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain technical information may be collected automatically.
This can include:
- The pages you visit.
- The date and time of your visit.
- Your browser and device type.
- Your operating system.
- Your IP address.
- The website or source that referred you to our store.
- Information about how you interact with our website.
This information helps us maintain website security, identify technical issues and improve the performance of our online boutique.
Where applicable, technical information may be collected through server logs, cookies and analytics services.
SECTION 5 – COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to support essential website functions and improve your shopping experience.
Cookies are small files stored on your device when you visit a website.
We may use the following categories of cookies:
Essential cookies
These support necessary website functions, including shopping carts, checkout processes, security and account access.
Functional cookies
These help remember your preferences and improve your experience when returning to our website.
Analytics cookies
These help us understand website traffic, visitor interactions and the performance of our online store.
Marketing cookies
Where enabled, these may help us measure advertising effectiveness and display relevant advertisements.
Some cookies are temporary and expire when you close your browser. Others remain on your device for a longer period.
You can manage cookies through your browser settings and, where available, our website’s cookie preference controls.
Where required by law, we obtain consent before placing non-essential cookies or using similar tracking technologies.
Please note that disabling certain cookies may affect the functionality of our website.
SECTION 6 – CONTACTING US
When you contact Kylie’s Coast Boutique by email, contact form or another communication method, we may collect the information you provide.
This may include your name, email address, order number and the contents of your message.
We use this information to respond to your enquiry, provide assistance and resolve any issues.
We retain customer communications only for as long as reasonably necessary for customer service, recordkeeping, dispute resolution or applicable legal obligations.
For assistance, please contact:
info@kyliescoastboutique.com
SECTION 7 – CUSTOMER ACCOUNTS
If customer accounts are available on our website, we may collect personal information when you register or access your account.
This may include your name, email address, delivery information and order history.
We use this information to manage your account, provide access to your purchases and improve your shopping experience.
You may request assistance with your account or ask us to delete eligible personal information by contacting:
info@kyliescoastboutique.com
Certain information may need to be retained to comply with legal, accounting or security requirements.
SECTION 8 – EMAIL MARKETING AND NEWSLETTERS
If you subscribe to our newsletter, we may use your email address to send you updates about Kylie’s Coast Boutique.
These communications may include:
- New collection announcements.
- Exclusive offers and promotions.
- Seasonal sales.
- Boutique updates.
- Product recommendations.
We will send marketing communications in accordance with applicable laws and your communication preferences.
You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.
You may also request removal from our marketing list by contacting:
info@kyliescoastboutique.com
Unsubscribing from marketing communications will not prevent us from sending necessary transactional emails, such as order confirmations, shipping updates or important information about an existing purchase.
SECTION 9 – ORDER PROCESSING AND DELIVERY
When you place an order, we collect the information necessary to complete your purchase.
This may include your name, contact information, delivery address, order details and payment-related information.
We may share relevant information with trusted service providers involved in fulfilling your order.
These may include:
- Payment processing providers.
- Shipping and delivery companies.
- Warehousing and fulfilment partners.
- Customer support service providers.
- Ecommerce technology providers.
We only share information reasonably necessary for these services.
Depending on our fulfilment arrangements, information may be processed by service providers located outside your country of residence.
Where required, we take appropriate steps to protect personal information transferred internationally.
SECTION 10 – PAYMENT PROCESSING
Payments made through our website are processed using the payment methods available at checkout.
Payment information may be handled by Shopify and the relevant payment service provider.
Depending on the payment method selected, this may include credit card providers, digital wallets or other supported payment services.
We do not require customers to send payment card details by email.
Payment service providers may collect and process information necessary to authorise transactions, prevent fraud and comply with financial regulations.
Their handling of personal information may also be governed by their own privacy policies.
We encourage customers to review the privacy information provided by their selected payment provider.
SECTION 11 – SHOPIFY AND OUR ONLINE STORE
Our online boutique operates using Shopify’s ecommerce technology.
Shopify provides services that help us operate our website, manage products, process orders and support customers.
When you interact with our website, certain personal information may be processed by Shopify in connection with these services.
This can include technical information, shopping activity, customer details and transaction information.
Shopify may also process information for security, fraud prevention and other purposes described in its privacy documentation.
You can learn more by reviewing Shopify’s Privacy Policy.
SECTION 12 – SOCIAL MEDIA
Kylie’s Coast Boutique may maintain a presence on social media platforms, including Facebook, Instagram, Pinterest and TikTok.
Our website may contain links to our social media profiles.
When you click a social media link, you may be redirected to an external website operated by that platform.
These platforms may collect and process personal information in accordance with their own privacy policies.
We do not control the privacy practices of independent social media platforms.
We encourage you to review the relevant privacy policies before sharing personal information through these services.
SECTION 13 – ONLINE ADVERTISING AND REMARKETING
We may use online advertising services to promote Kylie’s Coast Boutique and introduce customers to our collections.
Depending on the tools enabled on our website, these services may include advertising platforms operated by Meta or Google.
Advertising technologies may help us:
- Understand the performance of advertising campaigns.
- Measure purchases or other website interactions.
- Reach audiences who may be interested in our products.
- Display relevant advertisements.
- Improve the effectiveness of our marketing activities.
These technologies may use cookies, pixels or similar tracking methods.
Where required by applicable law, we obtain consent before using non-essential advertising technologies.
You may be able to manage advertising preferences through our cookie settings, your browser or the relevant advertising platform.
SECTION 14 – WEBSITE ANALYTICS
We may use website analytics services to understand how visitors interact with Kylie’s Coast Boutique.
These services help us analyse website traffic, identify popular products and improve the customer experience.
Depending on the services enabled, analytics information may include:
- Pages viewed.
- Time spent on our website.
- Device and browser information.
- Approximate location.
- Website navigation patterns.
- Purchase and conversion activity.
Where Google Analytics or another analytics service is used, information may be processed by the relevant service provider.
We use analytics technologies in accordance with applicable privacy laws and consent requirements.
SECTION 15 – SHARING PERSONAL INFORMATION
We do not sell customer contact lists to third parties.
We may share personal information with trusted service providers where reasonably necessary to operate our business.
This may include providers assisting with:
- Website hosting and ecommerce operations.
- Payment processing.
- Order fulfilment and delivery.
- Customer service.
- Email communications.
- Analytics and advertising.
- Fraud prevention and security.
- Accounting and legal compliance.
We may also disclose personal information where required by law, in response to lawful requests or where necessary to protect legitimate legal rights.
Where appropriate, we require service providers to handle personal information securely and only for authorised purposes.
SECTION 16 – INTERNATIONAL DATA TRANSFERS
Kylie’s Coast Boutique may use technology providers, payment processors, fulfilment partners and other service providers operating internationally.
As a result, personal information may be transferred to, stored in or accessed from countries outside your country of residence.
Privacy laws in those countries may differ from those in your location.
Where applicable law requires safeguards for international transfers, we take appropriate steps to ensure that personal information receives the required level of protection.
SECTION 17 – DATA SECURITY
We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration and disclosure.
Our website uses secure connections to help protect information transmitted between your browser and our online store.
We also rely on appropriate technical and organisational security measures provided by our ecommerce and payment service providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If you believe your personal information may have been compromised, please contact us promptly at:
info@kyliescoastboutique.com
SECTION 18 – DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information.
- The purpose for which it was collected.
- Customer service requirements.
- Accounting and tax obligations.
- Fraud prevention and security requirements.
- Applicable legal obligations.
- The need to resolve disputes or establish legal claims.
When personal information is no longer required, we take reasonable steps to delete it, anonymise it or otherwise handle it in accordance with applicable law.
SECTION 19 – YOUR PRIVACY RIGHTS
Depending on your location and applicable privacy legislation, you may have certain rights concerning your personal information.
These may include the right to:
Access your information
Request access to personal information we hold about you.
Correct your information
Ask us to correct inaccurate or incomplete personal information.
Request deletion
Request deletion of eligible personal information, subject to applicable legal requirements.
Withdraw consent
Withdraw consent for processing activities that rely on consent.
Object to certain processing
Object to certain uses of your personal information where applicable law provides this right.
Manage marketing preferences
Unsubscribe from promotional emails or update your communication preferences.
Request data portability
Where applicable, request a copy of certain personal information in a commonly used format.
Lodge a complaint
Raise concerns with us or, where applicable, the relevant privacy regulator.
If the GDPR applies to the processing of your personal information, you may have additional rights under that legislation.
To exercise an applicable privacy right, please contact:
info@kyliescoastboutique.com
We may need to verify your identity before processing certain requests.
SECTION 20 – AUSTRALIAN PRIVACY CONSIDERATIONS
Kylie’s Coast Boutique serves customers in Australia.
Where the Australian Privacy Act 1988 and the Australian Privacy Principles apply to our business, we aim to handle personal information in accordance with those requirements.
Australian customers may contact us to request access to or correction of personal information held about them.
If you have a privacy concern, we encourage you to contact us first so that we can investigate and respond.
Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
SECTION 21 – CHILDREN’S PRIVACY
Our website is intended for general retail shopping and is not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.
We will review the matter and take appropriate action in accordance with applicable law.
SECTION 22 – CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal obligations or privacy practices.
Any updates will be published on this page.
Where required by law, we will provide additional notice or obtain consent before making material changes to how personal information is processed.
We encourage customers to review this Privacy Policy occasionally.
SECTION 23 – CONTACT US
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Kylie’s Coast Boutique
Email: info@kyliescoastboutique.com
We appreciate the trust you place in Kylie’s Coast Boutique and are committed to handling your personal information with care.
With love, Kylie ♡